Privacy Policy

Last Updated: June 2026

At Dock3D ("we", "us", "our"), we respect your privacy and are committed to protecting your personal data. This privacy notice explains how we look after your personal information when you visit our website (dock3d.co.uk) or contact us regarding our bespoke 3D-printed workstation organizers.

1. Important Information and Who We Are

Dock3D is the data controller responsible for your personal data. If you have any questions about this privacy notice or how we handle your data, please contact us using the details below:

Trading Name: Dock3D

Email Address: info@dock3d.co.uk

2. The Data We Collect About You

We only collect basic business contact information necessary to respond to your inquiries and fulfill your custom design orders. This may include:

Your name

Your business or shop name

Your contact information (email address and phone number)

Delivery/billing address for orders

Any details about your tools or workstation setup that you provide in our contact forms

We do not collect any sensitive "Special Category" personal data (such as health details or biometric data).

3. How and Why We Use Your Personal Data

Under UK data protection laws, we must have a lawful basis for processing your data. We use your information for the following reasons:

To fulfill a contract: To design, manufacture, and deliver the custom 3D-printed products you order from us.

Legitimate interests: To respond to messages or custom inquiries you send us via our website contact form or Instagram handle (@ukdock3d).

4. How Long We Keep Your Data

We will only keep your personal data for as long as reasonably necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

Standard customer inquiry details are typically held for 2–3 years to assist with future custom workstation modifications, while transaction invoices are held for 6 years for UK tax compliance purposes.

5. Sharing Your Data

We do not sell your personal data to third parties. We only share your data with trusted third-party service providers required to operate our business, including:

Our website and email hosting provider (IONOS).

Our chosen delivery couriers (such as Royal Mail or Evri) to dispatch your orders.

6. Your Legal Rights

Under UK GDPR, you have the right to:

Request access to the personal data we hold about you.

Request correction of any inaccurate data.

Request erasure of your personal data from our systems.

If you wish to exercise any of these rights, please email us directly at info@dock3d.co.uk.

7. How to Complain

If you have a concern about how we handle your data, please contact us directly at info@dock3d.co.uk so we can resolve it. We will acknowledge your complaint within 30 days and investigate it thoroughly.

You also have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues.